Leah’s All Occasion Baskets, LLC

Effective Date: July 9, 2026   |   Version 1.0

Leah’s All Occasion Baskets, LLC is committed to your satisfaction. This Refund and Return Policy explains your rights and options if you are not fully satisfied with your purchase, and outlines the conditions under which refunds, replacements, or exchanges may be issued. By placing an order with Leah’s All Occasion Baskets, LLC, you acknowledge and agree to the terms set forth in this Policy.

1.  FTC Mail and Telephone Order Rule — Customer Rights

Pursuant to the Federal Trade Commission Mail or Telephone Order Merchandise Rule (16 C.F.R. Part 435), customers who place orders online, by telephone, or by mail have the following rights:

(a)  Orders will be shipped within the timeframe stated at purchase, or within thirty (30) days if no timeframe is stated.

(b)  If we are unable to ship within that timeframe, we will notify you by email or phone with a revised shipment date and offer you the option to: (i) agree to the revised date, or (ii) cancel the order for a full refund.

(c)  If you do not respond to a delay notice within the time specified in the notice, your order will be automatically cancelled and a full refund processed within seven (7) business days.

(d)  You retain the right to cancel any unshipped order at any time before shipment by contacting us at info@leahsalloccasionbaskets.com or (719) 280-2341.

2.  General Refund Eligibility

Refund requests must be submitted within fourteen (14) days of the confirmed delivery date.

Eligible items: Non-perishable, non-customized items returned in original, unused condition.

Ineligible items (non-refundable):

• Perishable food items once delivered, unless defective, spoiled due to carrier delay, or materially different from the description
• Custom or personalized gift baskets once production has begun
• Cottage food products (subject to Colorado Cottage Foods Act limitations; see Section 7)
• Items marked “Final Sale” at time of purchase
• Gift cards and store credit

3.  Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within three (3) business days of delivery. To report a damaged or defective item, please contact us via the following:

• Email: info@leahsalloccasionbaskets.com
• Phone: (719) 280-2341
• Please include your order number and photographic evidence of the damage or defect.

Upon verification, we will offer you the choice of: (a) a full refund to your original payment method; (b) a replacement shipment; or (c) store credit. We reserve the right to request return of the damaged item before issuing a resolution.

4.  Incorrect Orders

If you receive an item or order that differs from what you purchased, we will correct the error at no cost to you. Please notify us within three (3) business days of delivery at info@leahsalloccasionbaskets.com or (719) 280-2341 with your order number and a description of the discrepancy.

5.  Cancellation Policy

Standard orders: May be cancelled at no charge at any time before shipment. Contact us at info@leahsalloccasionbaskets.com or (719) 280-2341 to request a cancellation.

Custom and personalized orders: Once production has begun, cancellations may not be accepted, or a production and restocking fee may apply. You will be informed of this at the time of order.

Holiday season orders: Orders placed during peak holiday periods (November through December) may be subject to shorter cancellation windows. Any such restrictions will be disclosed at checkout.

6.  Perishable and Food Item Policy

Perishable food items are non-refundable once delivered, with the following exceptions:

• The item arrived visibly spoiled or damaged
• Spoilage was caused by a carrier delay beyond the customer’s control
• The item was materially misdescribed at time of sale

Customers must inspect perishable items immediately upon delivery and report any concerns within twenty-four (24) hours with photographic evidence to info@leahsalloccasionbaskets.com. Leah’s All Occasion Baskets, LLC is not responsible for perishable items left unattended at a delivery location for an extended period after delivery.

7.  Cottage Foods Act Products

Items produced under Colorado’s Cottage Foods Act (C.R.S. § 25-4-1614 et seq.) are generally sold as-is and are non-refundable due to applicable food safety regulations. Exceptions will be considered for items that arrive spoiled, mislabeled, or physically damaged. Please contact Leah Ward at info@leahsalloccasionbaskets.com or (719) 280-2341 to discuss your situation.

8.  Return Shipping

Unless the return is the result of our error or a defective item, customers are responsible for the cost of return shipping. Returned items must be securely packaged to prevent damage in transit. Leah’s All Occasion Baskets, LLC is not responsible for items damaged or lost during return shipping. We recommend using a trackable shipping method and retaining your proof of shipment. Do not ship returns without first receiving written approval and return shipping instructions from us.

9.  Refund Processing

Approved refunds will be processed within seven (7) to ten (10) business days of claim approval or receipt of the returned item, whichever applies. Refunds will be issued to the original payment method used at the time of purchase. You will receive an email confirmation when your refund has been initiated. Please note that your financial institution’s processing times are outside our control and may add additional time before the credit appears on your statement.

10.  Exchanges

Exchanges on eligible non-perishable items may be requested within fourteen (14) days of delivery, subject to product availability. Unless the exchange is due to our error, the customer is responsible for return shipping costs. Contact info@leahsalloccasionbaskets.com or (719) 280-2341 to initiate an exchange.

11.  Gift Orders

Recipients of gift orders may request an exchange or store credit within fourteen (14) days of delivery with proof of purchase provided by the original purchaser. Cash refunds on gift orders will be issued to the original purchaser’s payment method only.

12.  Colorado Retail Delivery Fee

The Colorado Retail Delivery Fee is a state-mandated fee remitted to the State of Colorado at the time of delivery. This fee is non-refundable in all circumstances, including in the event of a returned order.

13.  Honest Pricing Compliance Note

All prices displayed on our website and marketing materials are fully inclusive of applicable fees in compliance with Colorado’s Honest Pricing Law (C.R.S. § 6-1-738). No additional charges will be assessed after purchase beyond applicable sales tax and the Colorado Retail Delivery Fee, both of which are disclosed prior to order completion.

14.  How to Initiate a Return or Refund

Follow these steps to request a return, refund, or exchange:

1. Step 1:  Contact Leah Ward at info@leahsalloccasionbaskets.com or (719) 280-2341 within the applicable timeframe.
2. Step 2:  Provide your order number, a description of the item(s), and your reason for the request.
3. Step 3:  If applicable, submit clear photographs of any damaged or defective items.
4. Step 4:  Await written approval and, if a return is required, return shipping instructions.
5. Step 5:  Ship the item using a trackable method and retain your proof of shipment.
6. Step 6:  Receive your refund, replacement, or exchange confirmation by email.

15.  Contact Information

Leah Ward — Leah’s All Occasion Baskets, LLC

Email: info@leahsalloccasionbaskets.com

Phone: (719) 280-2341

© 2026 Leah’s All Occasion Baskets, LLC. All rights reserved.

Last Reviewed: July 9, 2026